Administrative Services

Since 1987, WORKTERRA has been providing benefits services to some of the top organizations throughout the United States. We are continuously working to expand both our service and product menus as the needs of our clients evolve.

Flexible Spending Accounts
Flexible Spending Accounts

With over 3 decades in the industry, we have developed unmatched expertise in administering Section 125 plans. We continue to separate ourselves from other third-party administrators by providing full FSA administrative services that include:

  • Online system and a toll-free IVR line to access balance and claim information
  • Flexible spending debit card
  • Establishing / Updating plan documents and summary plan documents
  • Discrimination testing
  • Daily claim reimbursements via check or direct deposit
  • A bilingual call center
Commuter Benefits
Commuter Benefits

Services Include:

  • Online system and a toll-free IVR line to access balance and claim information
  • Commuter benefit debit card
  • Offering voucher and transit pass distribution, debit card and cash reimbursements
  • Daily claim reimbursements via check or direct deposit
  • Ability to fax and/or mail all claim submissions
  • A bilingual call center
COBRA Administration
COBRA Administration

Services Include:

  • Processing qualifying event notices exceeding the industry requirement of 14 days
  • Collection of payments and remitting premiums to the carrier and/or the client
  • Daily eligibility submissions (enrollments / terminations) to the carriers
  • Automated data transfer of qualifying event s to reduce keying
  • Processing general (initial) rights notices
  • Online COBRA system for the employer and participants
  • Retiree administration within the same online COBRA system (if requested)
  • A bilingual call center
Retiree Administration
Retiree Administration

We offer benefit administration services to groups offering retiree benefits, including reimbursements of premiums, management of eligibility, premium collection, invoice payment services and other necessary tasks depending on plan requirements. We also provide customized plan administration to municipal and private entities

Services Include:

  • Collection of premiums from individuals where there is a premium sharing
  • Reimbursement of premiums to retirees from employer
  • Payment of premiums to insurance carriers
  • Recording and tracking of eligibility and payment history
  • Interaction with retirees and carriers to deal with individual retiree benefit issues
  • Fulfillment services during open enrollments or benefit changes
Voluntary Insurance
Voluntary Insurance

Plans Include:

  • Enrollment services provided through the use of salaried enrollment counselors
  • Providing open enrollment of voluntary benefits as well as on-going enrollments of new hires throughout the year
  • High level of benefit enrollment satisfaction and enrolled benefit retention
  • EBS collects all enrollment information and works with payroll prior to the enrollment to ensure proper payroll
  • Collection of payroll deductions and remittance of premiums to the carriers including reconciliation
Invoice Reconciliation
Invoice Reconciliation

Our benefit reconciliation team acts as a point of contact with vendors and carriers, managing enrollment, employee and employer contributions, as well as vendor payments. We will identify reports data and premium issues to carriers and employers, thus reducing the loss of premium by overpayment that can occur when managing multiple vendors.

Invoice Reconciliation Includes:

  • Reducing employer’s administrative overhead allocated to invoice reconciliation and payment
  • Ensuring payments are made only for covered participants and their dependents by a secure and reliable tracking system for benefits and status changes
  • Detecting account discrepancies, saving employers thousands of dollars in accurate invoice processing
  • Securing transfer of benefit information data between payroll, human resources and vendors
  • Timely and accurate invoice payments made by our dedicated in-house reconciliation team on a monthly basis, once payroll reports and funding have been received